Customer Care at Cardboard Cutouts & Standees

Customer Care at Cardboard Cutouts & Standees

Our Guarantee guarantees 100% customer satisfaction. If you are not satisfied with our products, we will first make every attempt to replace your item at no cost. If we are unable to provide a satisfactory replacement, will provide a full refund including shipping costs.


Please contact us prior to returning any of our products.  In many cases we will not need to have you return the products to us.  In most cases where the product needs to be return we utilize this procedure:

  1. Cut a 3" x 5" piece (approximately) off the top of your standee
  2. Write your Order ID number on the back of the piece 
  3. Place it in an envelope with 2 stamps and return it to:

Cardboard Cutout Standees
1500 Green Bay Street Suite 502
La Crosse, WI 54601

Questions regarding your order or specific products

Please contact us at 1844-740-8103, or email with any product questions. Our business hours are from 8:00 am - 4:30 pm, Central Time, Monday thru Friday and we will respond to messages left during non-business hours.

Photo Requirements

Check out this detailed resource for taking the photos, scanning photos, and transmitting photos for use with our website.

Shipping times

Please check the home page to see when your custom standee or bighead is scheduled to ship. Then, add the number of days for the shipping option that you choose at checkout. Please do not count weekends or holidays as shipping days.

Our products ship via US Priority Mail or UPS from La Crosse, WI 54601.

Learn More about Shipping


We accept PayPal and all major credit cards: VISA, Mastercard, American Express and Discover.

Sorry, we do not currently offer the option to check your order status through our website. Please contact us by phone (844-740-8103), online chat, or email for up-to-date information.


At Cardboard Cutout Standees, your privacy is of utmost importance to us. The trust of our customers is held in the highest regard, and we DO NOT share or sell information, photos, that you enter or upload to our site without your consent.
If you opt in to our mailing list or enter your email to receive special offers we may share your email or contact information with our partners to provide you with marketing emails.  You may opt out of our mailing lists at anytime.  
If you are browsing the website, we collect basic information that most websites collect.  Cardboard Cutout Standees, Inc. and our partners utilize common technologies such as cookies and web server logs.  We do collect IP addresses which can be personally identifiable.  Cardboard Cutout Standees, Inc. does collect and share information with our marketing partners such as Google, MailChimp, etc.  Examples of this information would be visitor's browser type, language preference, referring site, date and time of visit etc.  This information is collected to better understand how users interact with our site and protect the security of our website.

Terms of Use

Cardboard Cutout Standees and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site.

The Cardboard Cutout Standees name and logos, and all related products and service names, design marks, and slogans are the trademarks, service marks or registered trademarks of Cardboard Cutout Standees. All other product, trademarks and service marks contained herein are the property of their respective owners. Cardboard Cutout Standees does not assume any legal liability or responsibility for any product or process purchased at Cardboard Cutout Standees. In no event shall Cardboard Cutout Standees be liable for any special, indirect, or consequential damage or any damages whatsoever arising out of or in connection with the use of Cardboard Cutout Standees.

Cardboard Cutout Standees
1500 Green Bay Street Suite 502
La Crosse, WI 54601

Phone: 1-844-740-8103

Local: (608) 615-1012